FAQ's | CanDLE | Virtual Learning & eLibrary

Access and Computer Requirements

How do I access the Canarites Learning Portal?

Go to the website at www.canariteslearning.com and log in. You will need to be logged in as a member of the website in order to access the Canarites Learning Portal as this portal is for active bank employees only.

What is my username?

Your username is your Employee ID or Instructor ID (in case of outside faculties).

When can I access the Canarites Learning Portal?

You can access the portal anytime from anywhere such as your workplace or your home.

Who can access the Canarites Learning Portal?

Canarites Learning Portal is available to all active bank employees and instructors.

What are the minimum computer requirements to use the Canarites Learning Portal?

To enable the Learning Portal to work at optimal level, we recommend that you have these minimum requirements:

Operating System: Windows XP or Windows 7, Mac OS X
Internet Browser: Internet Explorer 8 or higher version, Mozilla Firefox, Google Chrome or Apple Safari
Internet Connection

What if I forget to log out?

For security purposes, we advise that you always log out of the system after you finish your session. In any case, the system will automatically log you out in 30 minutes, if session is not active.

Registration/Profile Update

How do I register with Canarites Learning Portal?

You can register on Canarites Learning Portal with a valid Employee Id/Instructor Id provided by the Bank.
Below are the steps:

Access the URL www.canariteslearning.com
Click on Login/Register Button
Click on Sign Up.
Then enter Employee Id
OTP will be sent to your mobile number
Enter the OTP in the website and reset the Password

How can I login to Canarites Learning Portal?

You can login using below steps:

Type the URL www.canariteslearning.com
Click on Login Button.
Enter the User ID and Password to access the portal.
You will be taken to dashboard page after successful login.

How can I update my profile?

You can update your profile only after you login. Once you have logged in to your profile, you can view the profile details by clicking on the “Me Icon”. To edit your profile, click on the ‘Profile’ option. You can make changes to your Profile by editing the relevant sections from here. Changes cannot be made to information that is flowing directly from HRMS of the Bank.

I forget the Password to my account. How can I login again?

You can request password using Forgot passcode option by entering valid Employee Id. You can reset your passcode using below steps:

Access the URL www.canariteslearning.com
Click on Login Button.
Then Click on Forgot Password Link.
Then Enter User Id.
An OTP will be send as SMS to your registered Mobile number.
Enter the OTP and choose a new password.

Using LMS

Can I access Canarites Learning Portal on my mobile device?

Yes, Canarites Learning Portal is accessible on mobile devices, tablets, and laptops as well using a common latest version of web browser. You can also access LMS through the mobile App.

Do I have to download any software?

No! There is no software to download, Canarites Learning Portal is a hosted on-demand training system. You can attend training/courses from anywhere. In case of mobile App, you need to download the App from Canara Bank intranet website.

What is the Library icon on dashboard?

Through this, you will be navigated to Canara Digital Library, which is an integrated solution that provide various eBooks/videos to get knowledge.

How do I access the trainings/courses?

Click on the “Courses” Icon on Dashboard. Here, you will be able to see the training/courses scheduled for you. You can go with the schedule or can additionally select another course and start the training. To start a new course, click on Start. You will be able to see the course details, like study material, videos, etc.

How do I check the bank circulars?

Click on the “Circular” Icon on Dashboard. This will take you to the important circulars provided by the bank. You can view the circular year-wise, category/sub category wise and by keywords. Once you click on the circular subject, you will be able to read the details.

What is Discussion Forum?

Discussion Forum allows you to see and participate in the active discussions for better engagement.

How do I join a Discussion?

Whenever a Discussion Forum is activated, you can register to the active ones. You can read the comment of others and also post your views related to the subject.

What is Quiz Hour?

Quiz Hour allows you to see and participate in the active Quiz Hour to track your learning progress. It also incentivize and motivate you.

What is Assessment Icon?

Assessment contains a simulated question paper with MCQs. Each assessment is simulated from the massive question bank on each course. To start the assessment, you need to click START, then Start quiz.

I tried searching for resources using keyword(s) but nothing came up in the results?

We recommend using keywords such as: primary, supplementary to list down resources most relevant to you.

Primary resource Recommended as major learning opportunities and resources matching curriculum learning outcomes
Supplementary resource Addresses some learning outcomes: supplementary to primary resources

How do I display all the resources available in the portal?

On the Search bar (in Global search on top and any other specific search option or filter), leave the keyword search field blank and ensure you have not selected a category/role from the search filter. Click Search and that will display all the resources available in the portal.

Can I exit from an e-learning course before I complete the course?

Yes. Your progress will be bookmarked by the Canarites Learning Portal and you can proceed from where you left off the next time you access the course.

How can I view the e-learning courses that I have completed or that are still in progress?

On the Dashboard, you will be able to view courses you have completed, In Progress or overdue.

How can I prove that I have completed an e-learning course through Canarites Learning Portal?

You will be able to print a completion certificate from the Canarites Learning Portal Certificates page.

How do I share the course/instructor feedback?

On the dashboard, click on “Feedback” icon. A feedback/survey form will be open. Select the course and share your feedback.

You will also get the feedback/survey form after the completion of your course.

ILT Courses

How do I register for Instructor-Led Training?

Under Courses, click on – All Course. Choose the desired course and click on “Add to Waitlist”. As Instructor-Led Trainings can be assigned by the admin only, so you need to be in waitlist.

How do I get to know that I have been moved from waitlist to my assigned courses?

Learners on a wait list are automatically notified if a seat becomes available.

Support

How can I get help while I’m using the Portal?

Send a message to the Administrator via the Canarites Learning Portal Support page.

I forget the Password to my account. How can I login again?

You can request password using Forgot passcode option by entering valid Employee Id. You can reset your passcode using below steps:

Access the URL www.canariteslearning.com
Click on Login Button.
Then Click on Forgot Password Link.
Then Enter User Id.
An OTP will be send as SMS to your registered Mobile number.
Enter the OTP and choose a new password.